The forum

Hey guys!

Thanks for taking the time to look at my issue. I wanna say that the game works just fine, however I am having an issue loading the battle net news and videos. I'm assuming this is due to flash player? Or possibly a missing 32bit lib? I don't recall having this issue last time around. I did some poking around the internet and found that flash seems to cause issues for the battle net launcher.

I tried installing the firefox napi flash version on the virtual drive, but still no luck. I also tried installing the Hearthstone virtual drive, which comes pre-packaged with flash, but still no luck.

This is bugging the heck out of me. Anyone know what I can do here?

 

error

Unhandled exception: page fault on read access to 0x0000049c in 32-bit code (0x10b489bb).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:10b489bb ESP:0033c848 EBP:0033c850 EFLAGS:00010246(  R- --  I  Z- -P- )
 EAX:00000000 EBX:00000001 ECX:35628868 EDX:359ae2c0
 ESI:0033c880 EDI:30718960
Stack dump:
0x0033c848:  0033ca48 3e048000 0033c8d4 10b48f07
0x0033c858:  0033c880 3e048000 30666e78 35b10f6c
0x0033c868:  00000001 306f5588 00000001 00000001
0x0033c878:  3e048000 3e048001 35b10f6c 00000001
0x0033c888:  00000001 00000000 3f800000 00000000
0x0033c898:  00000055 00000000 00000000 00000000
Backtrace:
=>0 0x10b489bb in libcef (+0xb489bb) (0x0033c850)
  1 0x10b48f07 in libcef (+0xb48f06) (0x0033c8d4)
  2 0x10b5458b in libcef (+0xb5458a) (0x0033c9e0)
  3 0x10b55ca2 in libcef (+0xb55ca1) (0x0033cb04)
  4 0x10aecb9e in libcef (+0xaecb9d) (0x0033d528)
  5 0x10aec945 in libcef (+0xaec944) (0x0033d6a0)
  6 0x10aec59d in libcef (+0xaec59c) (0x0033d730)
  7 0x10adcbfe in libcef (+0xadcbfd) (0x0033d7c4)
  8 0x10adc045 in libcef (+0xadc044) (0x0033d7e8)
  9 0x10acc1b0 in libcef (+0xacc1af) (0x0033d800)
  10 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d854)
  11 0x10adc90b in libcef (+0xadc90a) (0x0033d888)
  12 0x10adcc0e in libcef (+0xadcc0d) (0x0033d91c)
  13 0x10adc045 in libcef (+0xadc044) (0x0033d940)
  14 0x10acc1b0 in libcef (+0xacc1af) (0x0033d958)
  15 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d9ac)
  16 0x10adc90b in libcef (+0xadc90a) (0x0033d9e0)
  17 0x10adcc0e in libcef (+0xadcc0d) (0x0033da74)
  18 0x10adc045 in libcef (+0xadc044) (0x0033da98)
  19 0x10acc1b0 in libcef (+0xacc1af) (0x0033dab0)
  20 0x10adc3d9 in libcef (+0xadc3d8) (0x0033db04)
  21 0x10adc90b in libcef (+0xadc90a) (0x0033db38)
  22 0x10adcc0e in libcef (+0xadcc0d) (0x0033dbcc)
  23 0x10adc045 in libcef (+0xadc044) (0x0033dbf0)
  24 0x10acc1b0 in libcef (+0xacc1af) (0x0033dc08)
  25 0x10adc3d9 in libcef (+0xadc3d8) (0x0033dc5c)
  26 0x10adc90b in libcef (+0xadc90a) (0x0033dc90)
  27 0x10adcc0e in libcef (+0xadcc0d) (0x0033dd24)
  28 0x10adc045 in libcef (+0xadc044) (0x0033dd48)
  29 0x10acc1b0 in libcef (+0xacc1af) (0x0033dd60)
  30 0x10b25a74 in libcef (+0xb25a73) (0x0033dd74)
  31 0x10adbb35 in libcef (+0xadbb34) (0x0033dd94)
  32 0x10b5607b in libcef (+0xb5607a) (0x0033ddbc)
  33 0x10b55b7e in libcef (+0xb55b7d) (0x0033dee8)
  34 0x10aecb9e in libcef (+0xaecb9d) (0x0033e90c)
  35 0x10aec945 in libcef (+0xaec944) (0x0033ea84)
  36 0x10aec59d in libcef (+0xaec59c) (0x0033eb14)
  37 0x10adcbfe in libcef (+0xadcbfd) (0x0033eba8)
  38 0x10adc045 in libcef (+0xadc044) (0x0033ebcc)
  39 0x10acc1b0 in libcef (+0xacc1af) (0x0033ebe4)
  40 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ec38)
  41 0x10adc90b in libcef (+0xadc90a) (0x0033ec6c)
  42 0x10adcc0e in libcef (+0xadcc0d) (0x0033ed00)
  43 0x10adc045 in libcef (+0xadc044) (0x0033ed24)
  44 0x10acc1b0 in libcef (+0xacc1af) (0x0033ed3c)
  45 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ed90)
  46 0x10adc90b in libcef (+0xadc90a) (0x0033edc4)
  47 0x10adcc0e in libcef (+0xadcc0d) (0x0033ee58)
  48 0x10adc045 in libcef (+0xadc044) (0x0033ee7c)
  49 0x10acc1b0 in libcef (+0xacc1af) (0x0033ee94)
  50 0x10adc3d9 in libcef (+0xadc3d8) (0x0033eee8)
  51 0x10adc90b in libcef (+0xadc90a) (0x0033ef1c)
  52 0x10adcc0e in libcef (+0xadcc0d) (0x0033efb0)
  53 0x10adc045 in libcef (+0xadc044) (0x0033efd4)
  54 0x10acc1b0 in libcef (+0xacc1af) (0x0033efec)
  55 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f040)
  56 0x10adc90b in libcef (+0xadc90a) (0x0033f074)
  57 0x10adcc0e in libcef (+0xadcc0d) (0x0033f108)
  58 0x10adc045 in libcef (+0xadc044) (0x0033f12c)
  59 0x10acc1b0 in libcef (+0xacc1af) (0x0033f144)
  60 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f198)
  61 0x10adc90b in libcef (+0xadc90a) (0x0033f1cc)
  62 0x10adcc0e in libcef (+0xadcc0d) (0x0033f260)
  63 0x10adc045 in libcef (+0xadc044) (0x0033f284)
  64 0x10acc1b0 in libcef (+0xacc1af) (0x0033f29c)
  65 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f2f0)
  66 0x10adc90b in libcef (
+0xadc90a) (0x0033f324)
  67 0x10adcc0e in libcef (+0xadcc0d) (0x0033f3b8)
  68 0x10adc045 in libcef (+0xadc044) (0x0033f3dc)
  69 0x10acc1b0 in libcef (+0xacc1af) (0x0033f3f4)
  70 0x10a93824 in libcef (+0xa93823) (0x0033f430)
  71 0x108612e6 in libcef (+0x8612e5) (0x0033f484)
  72 0x108605fc in libcef (+0x8605fb) (0x0033f4fc)
  73 0x108647a8 in libcef (+0x8647a7) (0x0033f528)
  74 0x108645c5 in libcef (+0x8645c4) (0x0033f544)
  75 0x108aa2f1 in libcef (+0x8aa2f0) (0x0033f558)
  76 0x1066a92f in libcef (+0x66a92e) (0x0033f568)
  77 0x106525a6 in libcef (+0x6525a5) (0x0033f598)
  78 0x118c68a3 in libcef (+0x18c68a2) (0x0033f6ac)
  79 0x118c84c0 in libcef (+0x18c84bf) (0x0033f6c0)
  80 0x118c8abf in libcef (+0x18c8abe) (0x0033f6e8)
  81 0x1014d141 in libcef (+0x14d140) (0x0033f790)
  82 0x10124df8 in libcef (+0x124df7) (0x0033f880)
  83 0x10124606 in libcef (+0x124605) (0x0033f918)
  84 0x1014ea97 in libcef (+0x14ea96) (0x0033f93c)
  85 0x10124bb0 in libcef (+0x124baf) (0x0033f96c)
  86 0x10124b66 in libcef (+0x124b65) (0x0033f990)
  87 0x11c40ebc in libcef (+0x1c40ebb) (0x0033fc08)
  88 0x114e4bee in libcef (+0x14e4bed) (0x0033fc28)
  89 0x114e4aa6 in libcef (+0x14e4aa5) (0x0033fc88)
  90 0x114e3de3 in libcef (+0x14e3de2) (0x0033fc98)
  91 0x10078eec in libcef (+0x78eeb) (0x0033fd5c)
  92 0x10046fcd in libcef (+0x46fcc) (0x0033fd80)
  93 0x00485fdb in battle.net helper (+0x85fda) (0x0033fd9c)
  94 0x004014af in battle.net helper (+0x14ae) (0x0033fdcc)
  95 0x0049cb89 in battle.net helper (+0x9cb88) (0x0033fe60)
  96 0x7b861c3c call_process_entry+0xb() in kernel32 (0x0033fe78)
  97 0x7b86573b in kernel32 (+0x5573a) (0x0033feb8)
  98 0x7bc7d920 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8)
  99 0x7bc7db7d call_thread_func+0x7c() in ntdll (0x0033ffa8)
  100 0x7bc7d8fe RtlRaiseException+0x21() in ntdll (0x0033ffc8)
  101 0x7bc53e6e in ntdll (+0x43e6d) (0x0033ffe8)
0x10b489bb: movl    0x49c(%eax),%ecx
Modules:
Module    Address            Debug info    Name (119 modules)
PE      400000-  554000    Export          battle.net helper
PE     1cc0000- 1e65000    Deferred        ffmpegsumo
PE    10000000-12408000    Export          libcef
PE    78aa0000-78b5f000    Deferred        msvcr100
ELF    7b800000-7ba4a000    Dwarf           kernel32<elf>
  \-PE    7b810000-7ba4a000    \               kernel32
ELF    7bc00000-7bcd0000    Dwarf           ntdll<elf>
  \-PE    7bc10000-7bcd0000    \               ntdll
ELF    7bf00000-7bf03000    Deferred        <wine-loader>
ELF    7d2b8000-7d2be000    Deferred        libxfixes.so.3
ELF    7d2be000-7d2c9000    Deferred        libxcursor.so.1
ELF    7d2c9000-7d2dc000    Deferred        libxi.so.6
ELF    7d2dc000-7d2e0000    Deferred        libxcomposite.so.1
ELF    7d2e0000-7d2ed000    Deferred        libxrandr.so.2
ELF    7d2ed000-7d2f9000    Deferred        libxrender.so.1
ELF    7d2f9000-7d300000    Deferred        libxxf86vm.so.1
ELF    7d300000-7d304000    Deferred        libxinerama.so.1
ELF    7d304000-7d32b000    Deferred        libxcb.so.1
ELF    7d32b000-7d47a000    Deferred        libx11.so.6
ELF    7d47a000-7d48f000    Deferred        libxext.so.6
ELF    7d48f000-7d51a000    Deferred        winex11<elf>
  \-PE    7d4a0000-7d51a000    \               winex11
ELF    7d51a000-7d5a5000    Deferred        libgmp.so.10
ELF    7d5a5000-7d5db000    Deferred        libhogweed.so.4
ELF    7d5db000-7d619000    Deferred        libnettle.so.6
ELF    7d619000-7d62e000    Deferred        libtasn1.so.6
ELF    7d62e000-7d662000    Deferred        libidn.so.11
ELF    7d662000-7d6c4000    Deferred        libp11-kit.so.0
ELF    7d6c4000-7d6f6000    Deferred        libcrypt.so.1
ELF    7d6f6000-7d843000    Deferred        libgnutls.so.30
ELF    7d843000-7d8c7000    Deferred        libcups.so.2
ELF    7d8d6000-7d909000    Deferred        uxtheme<elf>
  \-PE    7d8e0000-7d909000    \               uxtheme
ELF    7da09000-7da33000    Deferred        libexpat.so.1
ELF    7da33000-7da7c000    Deferred        libfontconfig.so.1
ELF    7da7c000-7daf1000    Deferred        libpcre.so.1
ELF    7daf1000-7dc17000    Deferred        libglib-2.0.so.0
ELF    7dc17000-7dc97000    Deferred        libharfbuzz.so.0
ELF    7dc97000-7dcd4000    Deferred        libpng16.so.16
ELF    7dcd4000-7dce5000    Deferred        libbz2.so.1.0
ELF    7dce5000-7dda9000    Deferred        libfreetype.so.6
ELF    7ddac000-7ddb3000    Deferred        libxdmcp.so.6
ELF    7ddeb000-7ded3000    Deferred        msvcp100<elf>
  \-PE    7de30000-7ded3000    \               msvcp100
ELF    7ded3000-7df3d000    Deferred        setupapi<elf>
  \-PE    7dee0000-7df3d000    \               setupapi
ELF    7df3d000-7e001000    Deferred        crypt32<elf>
  \-PE    7df50000-7e001000    \               crypt32
ELF    7e001000-7e01a000    Deferred        libresolv.so.2
ELF    7e01b000-7e05c000    Deferred        usp10<elf>
  \-PE    7e020000-7e05c000    \               usp10
ELF    7e05c000-7e080000    Deferred        iphlpapi<elf>
  \-PE    7e060000-7e080000    \               iphlpapi
ELF    7e080000-7e0ac000    Deferred        netapi32<elf>
  \-PE    7e090000-7e0ac000    \               netapi32
ELF    7e0ac000-7e0da000    Deferred        secur32<elf>
  \-PE    7e0b0000-7e0da000    \               secur32
ELF    7e0da000-7e0fc000    Deferred        oleacc<elf>
  \-PE    7e0e0000-7e0fc000    \               oleacc
ELF    7e0fc000-7e11e000    Deferred        imm32<elf>
  \-PE    7e100000-7e11e000    \               imm32
ELF    7e11e000-7e150000    Deferred        ws2_32<elf>
  \-PE    7e130000-7e150000    \               ws2_32
ELF    7e150000-7e178000    Deferred        msacm32<elf>
  \-PE    7e160000-7e178000    \               msacm32
ELF    7e178000-7e22b000    Deferred        winmm<elf>
  \-PE    7e180000-7e22b000    \               winmm
ELF    7e22b000-7e29f000    Deferred        wininet<elf>
  \-PE    7e230000-7e29f000    \               wininet
ELF    7e29f000-7e332000    Deferred        urlmon<elf>
  \-PE    7e2b0000-7e332000    \               urlmon
ELF    7e356000-7e35f000    Deferred        libffi.so.6
ELF    7e35f000-7e375000    Deferred        wtsapi32<elf>
  \-PE    7e360000-7e375000    \               wtsapi32
ELF    7e375000-7e39a000    Deferred        mpr<elf>
  \-PE    7e380000-7e39a000    \               mpr
ELF    7e39a000-7e3b3000    Deferred        libz.so.1
ELF    7e3b3000-7e3ca000    Deferred        userenv<elf>
  \-PE    7e3c0000-7e3ca000    \               userenv
ELF    7e3ca000-7e404000    Deferred        winhttp<elf>
  \-PE    7e3d0000-7e404000    \               winhttp
ELF    7e404000-7e51d000    Deferred        oleaut32<elf>
  \-PE    7e420000-7e51d000    \               oleaut32
ELF    7e51d000-7e597000    Deferred        rpcrt4<elf>
  \-PE    7e530000-7e597000    \               rpcrt4
ELF    7e597000-7e6ad000    Deferred        ole32<elf>
  \-PE    7e5b0000-7e6ad000    \               ole32
ELF    7e6ad000-7e7a5000    Deferred        comctl32<elf>
  \-PE    7e6c0000-7e7a5000    \               comctl32
ELF    7e7a5000-7e9c2000    Deferred        shell32<elf>
  \-PE    7e7b0000-7e9c2000    \               shell32
ELF    7e9c2000-7eaa8000    Deferred        comdlg32<elf>
  \-PE    7e9d0000-7eaa8000    \               comdlg32
ELF    7eaa8000-7eae7000    Deferred        winspool<elf>
  \-PE    7eab0000-7eae7000    \               winspool
ELF    7eae7000-7eb4d000    Deferred        advapi32<elf>
  \-PE    7eaf0000-7eb4d000    \               advapi32
ELF    7eb4d000-7ec5b000    Deferred        gdi32<elf>
  \-PE    7eb60000-7ec5b000    \               gdi32
ELF    7ec5b000-7eda3000    Deferred        user32<elf>
  \-PE    7ec70000-7eda3000    \               user32
ELF    7eda3000-7ee13000    Deferred        shlwapi<elf>
  \-PE    7edb0000-7ee13000    \               shlwapi
ELF    7ee13000-7ee26000    Deferred        libnss_files.so.2
ELF    7ee28000-7ee3c000    Deferred        dhcpcsvc<elf>
  \-PE    7ee30000-7ee3c000    \               dhcpcsvc
ELF    7ee3c000-7ee55000    Deferred        version<elf>
  \-PE    7ee40000-7ee55000    \               version
ELF    7ee55000-7ee68000    Deferred        psapi<elf>
  \-PE    7ee60000-7ee68000    \               psapi
ELF    f739f000-f73f4000    Deferred        libm.so.6
ELF    f73f4000-f73f9000    Deferred        libdl.so.2
ELF    f73fa000-f75af000    Deferred        libc.so.6
ELF    f75af000-f75cc000    Deferred        libpthread.so.0
ELF    f75cc000-f75d0000    Deferred        libxau.so.6
ELF    f7605000-f760e000    Deferred        librt.so.1
ELF    f760e000-f77c1000    Dwarf           libwine.so.1
ELF    f77c2000-f77e6000    Deferred        ld-linux.so.2
ELF    f77e8000-f77e9000    Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
0000000e services.exe
    0000003c    0
    0000001c    0
    00000014    0
    00000010    0
    0000000f    0
00000012 winedevice.exe
    0000001b    0
    00000018    0
    00000017    0
    00000013    0
00000019 plugplay.exe
    0000001f    0
    0000001e    0
    0000001a    0
00000022 explorer.exe
    00000023    0
00000042 Agent.exe
    00000021    0
    0000002d    0
    0000002c    0
    0000002b    0
    0000002a    0
    00000029    0
    00000028    0
    00000027    0
    00000026    0
    00000030    0
    0000001d    0
    0000002e    0
    0000002f    0
    00000047    0
    00000043    0
00000041 Battle.net.exe
    00000089    0
    00000077    0
    00000076    0
    00000075    0
    00000074    0
    00000073    0
    0000006f    0
    00000060    0
    00000064    0
    00000061    0
    0000005e   -2
    0000005f    0
    00000059    0
    00000057    0
    0000005c    0
    0000005b    0
    0000005a    0
    00000055    0
    00000054    0
    00000053    0
    00000052    0
    00000051    0
    00000050    0
    0000004f    0
    0000004e    0
    0000004d    0
    0000004c    0
    0000004b    0
    0000004a    0
    00000049    0
    00000048    0
    00000033    0
    00000045    0
    00000046    0
    00000037    0
    00000036    0
    00000035    0
    00000034    0
    00000025    0
    0000000d    0
    0000000b    0
    00000020    0
    0000003d   15
    0000003b    0
    0000000c    0
    00000044    0
    00000024    0
    0000003a    0
    00000031    0
    00000039    0
    00000038    0
    00000009    0
    0000003f    0
0000008c (D) Z:\media\p3pt\backup\opt\games\Battle.net\Battle.net.7074\Battle.net Helper.exe
    0000007a    0
    00000065    0
    00000097    0
    00000096    0
    00000095    0
    00000094    0
    00000093    0
    00000092    0
    00000091    0
    00000090    0
    0000008f    0
    0000008e    0
    0000008d    0 <==
System information:
    Wine build: wine-1.7.15
    Platform: i386
    Host system: Linux
    Host version: 4.4.5-1-ARCH

Hi there!

Same problem here. The game works fine while Battle Net news throws that error:

Unhandled exception: page fault on read access to 0x0000049c in 32-bit code (0x10b489bb).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:10b489bb ESP:0033c7b0 EBP:0033c7b8 EFLAGS:00210246(  R- --  I  Z- -P- )
 EAX:00000000 EBX:00000001 ECX:44428940 EDX:447c67e0
 ESI:0033c7e8 EDI:37d18870
Stack dump:
0x0033c7b0:  0033c9b0 0033cb7c 0033c83c 10b48f07
0x0033c7c0:  0033c7e8 22248000 37c66ad0 4444d23c
0x0033c7d0:  0000000a 37cf5048 00000001 00000001
0x0033c7e0:  0033cb7c 0033ca04 4444d23c 0000000a
0x0033c7f0:  0000000a 00000000 3f800000 00000000
0x0033c800:  00000055 00000000 0033c800 00000000

Follow this guide did the trick. I used wine 1.9.7 though. https://us.battle.net/d3/en/forum/topic/16774227309

Edited by grouphugs