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Tridonic masterCONFIGURATOR_v2.24.1.35

Specialised software for configuring DALI lighting control systems

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GreggC2006 Thursday 6 July 2017 at 9:42
GreggC2006Anonymous

Hi,

Having a problem with the above software/version. I had a previous version installed a long while back thet just worked ootb but something(s) must have changed and it no longer does. I'm hoping I just need some extra libraries but have no idea where to start.

Host system is 64bit Ubuntu 16:10, on a fairly well powered laptop (Intel i7 with 8gb ram)

When I try to start the app it brings up it's intro window but then I get a POL error dialog telling me it's crashed.

The generated backtrace.txt is as follows:-

Unhandled exception: page fault on read access to 0x00000000 in 32-bit code (0x00439fca).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:006b GS:0063
 EIP:00439fca ESP:0032d45c EBP:0032d574 EFLAGS:00010246(  R- --  I  Z- -P- )
 EAX:00000000 EBX:00ff8a10 ECX:0032d450 EDX:0032d4dc
 ESI:0032dcfc EDI:00000000
Stack dump:
0x0032d45c:  1f5fd418 0032dcfc 00ff8a10 00000000
0x0032d46c:  00ff8a10 0032db88 00000000 7fa21779
0x0032d47c:  7fa82418 7facd3a0 00144478 7fa21605
0x0032d48c:  3fff8000 0032d4a8 0032db88 00000001
0x0032d49c:  00000000 7d006e00 7bc3d736 00000000
0x0032d4ac:  00000000 0000002c 00000000 00000000
Backtrace:
=>0 0x00439fca in masterconfigurator (+0x39fca) (0x0032d574)
  1 0x004380a3 in masterconfigurator (+0x380a2) (0x0032d58c)
  2 0x00412d1a in masterconfigurator (+0x12d19) (0x0032d5d8)
  3 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032d608)
  4 0x7fbc76ca in user32 (+0x976c9) (0x0032d658)
  5 0x7fbc7b76 in user32 (+0x97b75) (0x0032db18)
  6 0x7fbc9bc4 in user32 (+0x99bc3) (0x0032db58)
  7 0x7fb8ce7e in user32 (+0x5ce7d) (0x0032dbc8)
  8 0x7fb93ba7 in user32 (+0x63ba6) (0x0032dc28)
  9 0x7fb93e40 SendMessageW+0x5f() in user32 (0x0032dc78)
  10 0x7fb84ae0 in user32 (+0x54adf) (0x0032dd48)
  11 0x7fb88595 DrawMenuBarTemp+0x164() in user32 (0x0032ddb8)
  12 0x7fb88714 in user32 (+0x58713) (0x0032de08)
  13 0x7fb9bf00 in user32 (+0x6beff) (0x0032e2c8)
  14 0x7fb9c718 in user32 (+0x6c717) (0x0032e2d8)
  15 0x7fb5c7fa in user32 (+0x2c7f9) (0x0032e378)
  16 0x7fb5d4cf DefWindowProcA+0x19e() in user32 (0x0032e3e8)
  17 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032e428)
  18 0x7fbc76ca in user32 (+0x976c9) (0x0032e478)
  19 0x7fbc9d06 CallWindowProcA+0x65() in user32 (0x0032e4d8)
  20 0x78d9511d in mfc100 (+0x23511c) (0x0032e4fc)
  21 0x78d9619b in mfc100 (+0x23619a) (0x0032e518)
  22 0x78d945a5 in mfc100 (+0x2345a4) (0x0032e590)
  23 0x78d94831 in mfc100 (+0x234830) (0x0032e5b4)
  24 0x78c8cb8d in mfc100 (+0x12cb8c) (0x0032e5f8)
  25 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032e628)
  26 0x7fbc76ca in user32 (+0x976c9) (0x0032e678)
  27 0x7fbc9d06 CallWindowProcA+0x65() in user32 (0x0032e6d8)
  28 0x00438151 in masterconfigurator (+0x38150) (0x0032e70c)
  29 0x00412d1a in masterconfigurator (+0x12d19) (0x0032e758)
  30 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032e788)
  31 0x7fbc76ca in user32 (+0x976c9) (0x0032e7d8)
  32 0x7fbc7b76 in user32 (+0x97b75) (0x0032ec98)
  33 0x7fbc9bc4 in user32 (+0x99bc3) (0x0032ecd8)
  34 0x7fb8ce7e in user32 (+0x5ce7d) (0x0032ed48)
  35 0x7fb93ba7 in user32 (+0x63ba6) (0x0032eda8)
  36 0x7fb93e40 SendMessageW+0x5f() in user32 (0x0032edf8)
  37 0x7fb9da8c in user32 (+0x6da8b) (0x0032ee98)
  38 0x7fb9f142 in user32 (+0x6f141) (0x0032eed8)
  39 0x7fbc50f3 in user32 (+0x950f2) (0x0032eff8)
  40 0x7fbc6078 EndDeferWindowPos+0x97() in user32 (0x0032f038)
  41 0x78d972ba in mfc100 (+0x2372b9) (0x0032f094)
  42 0x78da3c25 in mfc100 (+0x243c24) (0x0032f0d8)
  43 0x78da3cdf in mfc100 (+0x243cde) (0x0032f0e8)
  44 0x78d965ee in mfc100 (+0x2365ed) (0x0032f1b8)
  45 0x78d96184 in mfc100 (+0x236183) (0x0032f1d8)
  46 0x78d945a5 in mfc100 (+0x2345a4) (0x0032f250)
  47 0x78d94831 in mfc100 (+0x234830) (0x0032f274)
  48 0x78c8cb8d in mfc100 (+0x12cb8c) (0x0032f2b8)
  49 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032f2e8)
  50 0x7fbc76ca in user32 (+0x976c9) (0x0032f338)
  51 0x7fbc9d06 CallWindowProcA+0x65() in user32 (0x0032f398)
  52 0x00438151 in masterconfigurator (+0x38150) (0x0032f3cc)
  53 0x00412d1a in masterconfigurator (+0x12d19) (0x0032f418)
  54 0x7fbc707a WINPROC_wrapper+0x19() in user32 (0x0032f448)
  55 0x7fbc76ca in user32 (+0x976c9) (0x0032f498)
  56 0x7fbc7b76 in user32 (+0x97b75) (0x0032f958)
  57 0x7fbc9bc4 in user32 (+0x99bc3) (0x0032f998)
  58 0x7fb8ce7e in user32 (+0x5ce7d) (0x0032fa08)
  59 0x7fb93ba7 in user32 (+0x63ba6) (0x0032fa68)
  60 0x7fb93e40 SendMessageW+0x5f() in user32 (0x0032fab8)
  61 0x7fbc3dae in user32 (+0x93dad) (0x0032fb48)
  62 0x7fbc4288 ShowWindow+0x47() in user32 (0x0032fb68)
  63 0x78daaff5 in mfc100 (+0x24aff4) (0x0032fb80)
  64 0x78da44d1 in mfc100 (+0x2444d0) (0x0032fb94)
  65 0x78da228b in mfc100 (+0x24228a) (0x0032fbac)
  66 0x78d4b629 in mfc100 (+0x1eb628) (0x0032fbbc)
  67 0x78d4af67 in mfc100 (+0x1eaf66) (0x0032fbf8)
  68 0x78d4ada5 in mfc100 (+0x1eada4) (0x0032fc0c)
  69 0x78d4a5a7 in mfc100 (+0x1ea5a6) (0x0032fcd4)
  70 0x78d0c867 in mfc100 (+0x1ac866) (0x0032fce0)
  71 0x78d0ca49 in mfc100 (+0x1aca48) (0x0032fcfc)
  72 0x78d01a05 in mfc100 (+0x1a1a04) (0x0032fd24)
  73 0x00490d01 in masterconfigurator (+0x90d00) (0x0032fda8)
  74 0x78da86fc in mfc100 (+0x2486fb) (0x0032fdbc)
  75 0x004122ad in masterconfigurator (+0x122ac) (0x0032fe50)
  76 0x7b85e83c call_process_entry+0xb() in kernel32 (0x0032fe68)
  77 0x7b85f80a ExitProcess+0xfc9() in kernel32 (0x0032fe98)
  78 0x7bc8025c call_thread_func_wrapper+0xb() in ntdll (0x0032feb8)
  79 0x7bc8320f call_thread_func+0xce() in ntdll (0x0032ffa8)
  80 0x7bc8023a RtlRaiseException+0x21() in ntdll (0x0032ffc8)
  81 0x7bc52c77 call_dll_entry_point+0x3d6() in ntdll (0x0032ffe8)
  82 0xf76171bd wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
  83 0xf7617320 wine_switch_to_stack+0x1f() in libwine.so.1 (0xffa4b768)
  84 0x7bc58b31 LdrInitializeThunk+0x1f0() in ntdll (0xffa4b7a8)
  85 0x7b865810 __wine_kernel_init+0x89f() in kernel32 (0xffa4c918)
  86 0x7bc59a13 __wine_process_init+0x152() in ntdll (0xffa4c988)
  87 0xf7614cc7 wine_init+0x2c6() in libwine.so.1 (0xffa4c9e8)
  88 0x7bf00d52 main+0x81() in <wine-loader> (0xffa4ce38)
  89 0xf7427276 __libc_start_main+0xf5() in libc.so.6 (0x00000000)
0x00439fca: cmpl $0x3064696d,0x0(%eax)
Modules:
Module Address Debug info Name (146 modules)
PE  330000-  350000 Deferred        libssh2
PE  350000-  397000 Deferred        ssleay32
PE  400000-  bc4000 Export          masterconfigurator
PE  bd0000-  d13000 Deferred        libeay32
PE 1150000- 162f000 Deferred        english
PE 23c0000- 2558000 Deferred        dalibusaccess25
PE 10000000-10053000 Deferred        libcurl
PE 5a4c0000-5a4d4000 Deferred        zlib
PE 78b60000-78f8c000 Export          mfc100
ELF 7b800000-7ba65000 Dwarf           kernel32<elf>
  \-PE 7b810000-7ba65000 \               kernel32
ELF 7bc00000-7bcf0000 Dwarf           ntdll<elf>
  \-PE 7bc10000-7bcf0000 \               ntdll
ELF 7bf00000-7bf04000 Dwarf           <wine-loader>
ELF 7d6bd000-7d6d3000 Deferred        libgpg-error.so.0
ELF 7d6d3000-7d74c000 Deferred        libpcre.so.3
ELF 7d74c000-7d76a000 Deferred        libgcc_s.so.1
ELF 7d76a000-7d838000 Deferred        libgcrypt.so.20
ELF 7d838000-7d860000 Deferred        liblzma.so.5
ELF 7d860000-7d869000 Deferred        librt.so.1
ELF 7d869000-7d893000 Deferred        libselinux.so.1
ELF 7d893000-7d923000 Deferred        libsystemd.so.0
ELF 7d923000-7d97d000 Deferred        libdbus-1.so.3
ELF 7d97d000-7d98a000 Deferred        libkrb5support.so.0
ELF 7d98a000-7d9bb000 Deferred        libk5crypto.so.3
ELF 7d9bb000-7da92000 Deferred        libkrb5.so.3
ELF 7da92000-7daa6000 Deferred        libavahi-client.so.3
ELF 7daa6000-7dab4000 Deferred        libavahi-common.so.3
ELF 7dab4000-7db06000 Deferred        libgssapi_krb5.so.2
ELF 7db06000-7db92000 Deferred        libcups.so.2
ELF 7db92000-7dbee000 Deferred        oleacc<elf>
  \-PE 7dba0000-7dbee000 \               oleacc
ELF 7dbee000-7dcd7000 Deferred        comdlg32<elf>
  \-PE 7dbf0000-7dcd7000 \               comdlg32
ELF 7dcd7000-7dd48000 Deferred        libjpeg.so.8
ELF 7dd48000-7de00000 Deferred        windowscodecs<elf>
  \-PE 7dd60000-7de00000 \               windowscodecs
ELF 7e129000-7e167000 Deferred        winspool<elf>
  \-PE 7e130000-7e167000 \               winspool
ELF 7e167000-7e1ab000 Deferred        usp10<elf>
  \-PE 7e170000-7e1ab000 \               usp10
ELF 7e214000-7e24b000 Deferred        uxtheme<elf>
  \-PE 7e220000-7e24b000 \               uxtheme
ELF 7e24b000-7e252000 Deferred        libxfixes.so.3
ELF 7e252000-7e25d000 Deferred        libxcursor.so.1
ELF 7e25d000-7e270000 Deferred        libxi.so.6
ELF 7e270000-7e274000 Deferred        libxcomposite.so.1
ELF 7e274000-7e281000 Deferred        libxrandr.so.2
ELF 7e281000-7e28d000 Deferred        libxrender.so.1
ELF 7e28d000-7e294000 Deferred        libxxf86vm.so.1
ELF 7e294000-7e298000 Deferred        libxinerama.so.1
ELF 7e298000-7e29f000 Deferred        libxdmcp.so.6
ELF 7e29f000-7e2a3000 Deferred        libxau.so.6
ELF 7e2a3000-7e2c9000 Deferred        libxcb.so.1
ELF 7e2c9000-7e414000 Deferred        libx11.so.6
ELF 7e414000-7e429000 Deferred        libxext.so.6
ELF 7e42b000-7e430000 Deferred        libkeyutils.so.1
ELF 7e430000-7e437000 Deferred        libnss_dns.so.2
ELF 7e439000-7e44f000 Deferred        dwmapi<elf>
  \-PE 7e440000-7e44f000 \               dwmapi
ELF 7e451000-7e4e0000 Deferred        winex11<elf>
  \-PE 7e460000-7e4e0000 \               winex11
ELF 7e4e0000-7e504000 Deferred        imm32<elf>
  \-PE 7e4f0000-7e504000 \               imm32
ELF 7e54d000-7e577000 Deferred        libexpat.so.1
ELF 7e577000-7e5c0000 Deferred        libfontconfig.so.1
ELF 7e5c0000-7e5fa000 Deferred        libpng16.so.16
ELF 7e5fa000-7e6ad000 Deferred        libfreetype.so.6
ELF 7e6d5000-7e7db000 Deferred        msvcp100<elf>
  \-PE 7e710000-7e7db000 \               msvcp100
ELF 7e7db000-7e869000 Deferred        gdiplus<elf>
  \-PE 7e7f0000-7e869000 \               gdiplus
ELF 7e869000-7e890000 Deferred        mpr<elf>
  \-PE 7e870000-7e890000 \               mpr
ELF 7e890000-7e908000 Deferred        wininet<elf>
  \-PE 7e8a0000-7e908000 \               wininet
ELF 7e908000-7e9a4000 Deferred        urlmon<elf>
  \-PE 7e910000-7e9a4000 \               urlmon
ELF 7e9a4000-7ead6000 Deferred        oleaut32<elf>
  \-PE 7e9c0000-7ead6000 \               oleaut32
ELF 7ead6000-7ed12000 Deferred        shell32<elf>
  \-PE 7eae0000-7ed12000 \               shell32
ELF 7ed12000-7ee0c000 Deferred        comctl32<elf>
  \-PE 7ed20000-7ee0c000 \               comctl32
ELF 7ee0c000-7ee83000 Deferred        shlwapi<elf>
  \-PE 7ee20000-7ee83000 \               shlwapi
ELF 7ee83000-7eeb5000 Deferred        libcrypt.so.1
ELF 7eeb5000-7efc9000 Deferred        libsqlite3.so.0
ELF 7efc9000-7f019000 Deferred        libhx509.so.5
ELF 7f019000-7f02a000 Deferred        libheimbase.so.1
ELF 7f02a000-7f054000 Deferred        libwind.so.0
ELF 7f054000-7f0e0000 Deferred        libgmp.so.10
ELF 7f0e0000-7f115000 Deferred        libhogweed.so.4
ELF 7f115000-7f151000 Deferred        libnettle.so.6
ELF 7f151000-7f166000 Deferred        libtasn1.so.6
ELF 7f166000-7f19a000 Deferred        libidn.so.11
ELF 7f19a000-7f1fb000 Deferred        libp11-kit.so.0
ELF 7f1fb000-7f216000 Deferred        libz.so.1
ELF 7f216000-7f22e000 Deferred        libroken.so.18
ELF 7f22e000-7f267000 Deferred        libhcrypto.so.4
ELF 7f267000-7f318000 Deferred        libasn1.so.8
ELF 7f318000-7f3b0000 Deferred        libkrb5.so.26
ELF 7f3b0000-7f537000 Deferred        libgnutls.so.30
ELF 7f537000-7f57e000 Deferred        libgssapi.so.3
ELF 7f57e000-7f59c000 Deferred        libsasl2.so.2
ELF 7f59c000-7f5b5000 Deferred        libresolv.so.2
ELF 7f5b5000-7f5c5000 Deferred        liblber-2.4.so.2
ELF 7f5c5000-7f620000 Deferred        libldap_r-2.4.so.2
ELF 7f634000-7f648000 Deferred        msimg32<elf>
  \-PE 7f640000-7f648000 \               msimg32
ELF 7f648000-7f6a3000 Deferred        wldap32<elf>
  \-PE 7f650000-7f6a3000 \               wldap32
ELF 7f6a3000-7f775000 Deferred        msvcr100<elf>
  \-PE 7f6c0000-7f775000 \               msvcr100
ELF 7f775000-7f7ae000 Deferred        ws2_32<elf>
  \-PE 7f780000-7f7ae000 \               ws2_32
ELF 7f7ae000-7f7d8000 Deferred        msacm32<elf>
  \-PE 7f7b0000-7f7d8000 \               msacm32
ELF 7f7d8000-7f858000 Deferred        rpcrt4<elf>
  \-PE 7f7e0000-7f858000 \               rpcrt4
ELF 7f858000-7f990000 Deferred        ole32<elf>
  \-PE 7f870000-7f990000 \               ole32
ELF 7f990000-7fa05000 Deferred        advapi32<elf>
  \-PE 7f9a0000-7fa05000 \               advapi32
ELF 7fa05000-7fb1f000 Deferred        gdi32<elf>
  \-PE 7fa10000-7fb1f000 \               gdi32
ELF 7fb1f000-7fc6f000 Dwarf           user32<elf>
  \-PE 7fb30000-7fc6f000 \               user32
ELF 7fc6f000-7fd27000 Deferred        winmm<elf>
  \-PE 7fc80000-7fd27000 \               winmm
ELF 7ff27000-7ff3a000 Deferred        libnss_files.so.2
ELF 7ff3a000-7ff47000 Deferred        libnss_nis.so.2
ELF 7ff47000-7ff62000 Deferred        libnsl.so.1
ELF 7ff62000-7ffb8000 Deferred        libm.so.6
ELF 7ffbd000-7ffc6000 Deferred        libffi.so.6
ELF 7ffc6000-7ffe0000 Deferred        version<elf>
  \-PE 7ffd0000-7ffe0000 \               version
ELF f7403000-f7408000 Deferred        libcom_err.so.2
ELF f740a000-f740f000 Deferred        libdl.so.2
ELF f740f000-f75c9000 Dwarf           libc.so.6
ELF f75c9000-f75e6000 Deferred        libpthread.so.0
ELF f75e6000-f75f0000 Deferred        libheimntlm.so.0
ELF f7604000-f760e000 Deferred        libnss_compat.so.2
ELF f760e000-f77c5000 Dwarf           libwine.so.1
ELF f77ca000-f77cb000 Deferred        [vdso].so
ELF f77cc000-f77f1000 Deferred        ld-linux.so.2
Threads:
process  tid      prio (all id:s are in hex)
00000008 (D) C:\Program Files\masterConfigurator\masterCONFIGURATOR.exe
00000035    0
00000028    0
00000027    0
00000026    0
00000009    0 <==
0000000e services.exe
0000001e    0
0000001d    0
00000014    0
00000010    0
0000000f    0
00000012 winedevice.exe
0000001c    0
00000019    0
00000018    0
00000013    0
0000001a plugplay.exe
00000020    0
0000001f    0
0000001b    0
00000021 explorer.exe
00000025    0
00000024    0
00000023    0
00000022    0
System information:
    Wine build: wine-1.8.5 (Ubuntu 1.8.5-1ubuntu2)
    Platform: i386
    Version: Windows XP
    Host system: Linux
    Host version: 4.8.0-58-generic

Any pointers are much appreciated, I'm not a total noob but am not that skilled either!

TIA

 
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