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[Issue] Might & Magic: Heroes VII through Uplay

I've been able to open and browse Uplay, but fail to download Heroes 7

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hakonmarcus	Thursday 22 October 2015 at 20:38
hakonmarcus	Hi there! First of all, I'm completely new to this forum, so please go easy on me if I make mistakes in regards to posting. I've read the sticky posts and figured that this might be the right place to post my ailments. Long story short, I want to get a relatively new game I bought, Heroes 7, running on my Mac Pro. This is made tough by the fact that it's not supported, and tougher still by the fact that it needs to be run through Ubisofts game launching suite Uplay. I posted on reddit a couple of days ago to find out if anyone else had been able to get the game running through Vine or POM, and got in touch with a dev. After consulting with a programmer, he told me that if I was able to run Uplay and directX9, I should be good to go. So I bought the game, but it seems I can't even download it. What should I do? Specs: Mac Pro OSX Yosemite (10.10.3) 3,7 GHz Quad-Core Intel Xeon E5 12 GB 1866 MHz DDR3 ECC AMD FirePro D300 2048 MB Steps taken: 1. Installing Uplay I had no trouble installing, opening and browsing UPlay, and the app recognised my game key (which I bought through Steam). MMH7 is now listed as the only game in my library. 2. Downloading the game When I proceed to try to download the game, it opens a little download window. It struggles for a good 10 seconds on the "initializing download"-screen, before it tells me: Failed to start download Uplay is unable to start download. Check that you have an active internet connection and sufficient space on your hard drive then try again. When I close this window, the Uplay app crashes. It gives me a prompt that it has detected an unrecoverable error and must shut down, and that a crash dump has been created at "C:/Program Files/Ubisoft/Ubisoft Game Launcher/crashes". When I locate this file it is in a .dmp format which I know nothing about. Opening it in textedit yields gibberish. 3. Installing components Now I have been searching these forums for people with similar problems, and found mostly stuff related to Assassins Creed 2. Unlike me, these people had trouble opening Uplay in the first place, and subsequently struggled with launching the game. I nevertheless saw that these posts mentioned the installation of a couple of components. I don't know what this does, but I've tried installing every one I've seen mentioned, Windows XP – could not find this IE8 – installed fine Service Pack 3 – could not find msxml3 – installed through IE8 msls3 – installed through IE8 vcrun2008 – installed vcrun2010 – installed corefonts – installed though IE8 tahoma – installed d3dx9 – installed crypt32 – installed directx9 – installed I also found that someone had gotten results by disabling GLSL support, so I've tried that. None of this has furthered my cause. Debugger: I opened the debugger and extracted this text from the "Uplay" Virtual Drive. PE 94e0e000-94e19000 Deferred tcc PE 94e0e000-94e19000 Deferred tcc PE 95869000-95871000 Deferred libpam.2.dylib PE 9586d000-958d1000 Deferred remoteviewservices PE 9586d000-958d1000 Deferred remoteviewservices PE 9586d000-958d1000 Deferred remoteviewservices PE 95bc8000-95bcf000 Deferred libsystem.b.dylib PE 95bca000-95bde000 Deferred libz.1.dylib PE 95bd9000-95bec000 Deferred libbz2.1.0.dylib PE 95be7000-95dfe000 Deferred audiotoolbox PE 95be7000-95dfe000 Deferred audiotoolbox PE 95e0f000-95e17000 Deferred applicationservices PE 95eca000-95f00000 Deferred libxslt.1.dylib PE 95f0b000-95f4d000 Deferred libdispatch.dylib PE 962ca000-962fe000 Deferred libsystem_kernel.dylib PE 963d5000-963ee000 Deferred libcommoncrypto.dylib PE 963e2000-963f2000 Deferred libcopyfile.dylib PE 963ec000-963ef000 Deferred accelerate PE 963ed000-963f3000 Deferred libradiance.dylib PE 963f0000-9649a000 Deferred corewlan PE 963f0000-9649a000 Deferred corewlan PE 963f0000-9649a000 Deferred corewlan PE 963f0000-9649a000 Deferred corewlan PE 963f0000-9649a000 Deferred corewlan PE 9664e000-9667f000 Deferred generationalstorage PE 9664e000-9667f000 Deferred generationalstorage PE 9668e000-967b7000 Deferred libjp2.dylib PE 967bd000-9694f000 Deferred uifoundation PE 967bd000-9694f000 Deferred uifoundation PE 96a85000-96aa8000 Deferred corebluetooth PE 96a85000-96aa8000 Deferred corebluetooth PE 96b8b000-96c64000 Deferred colorsync PE 96c61000-97050000 Deferred coreimage PE 96c61000-97050000 Deferred coreimage PE 97329000-97377000 Deferred gss PE 9739a000-9758a000 Deferred coreui PE 9739a000-9758a000 Deferred coreui PE 9739a000-9758a000 Deferred coreui PE 974c9000-974d9000 Deferred libgfxshared.dylib PE 974c9000-974d9000 Deferred libgfxshared.dylib PE 9756c000-97611000 Deferred coresymbolication PE 9756c000-97611000 Deferred coresymbolication PE 97636000-97650000 Deferred crashreportersupport PE 97636000-97650000 Deferred crashreportersupport PE 97636000-97650000 Deferred crashreportersupport PE 97652000-9766d000 Deferred speechrecognitioncore PE 97810000-97815000 Deferred liblangid.dylib PE 97812000-9781b000 Deferred libgif.dylib PE 97817000-978b2000 Deferred heimdal PE 97817000-978b2000 Deferred heimdal PE 9788d000-98aa6000 Deferred appkit PE 9788d000-98aa6000 Deferred appkit PE 9788d000-98aa6000 Deferred appkit PE 9788d000-98aa6000 Deferred appkit PE 984c9000-9865a000 Deferred desktopservicespriv PE 984c9000-9865a000 Deferred desktopservicespriv PE 985e0000-985f8000 Deferred protocolbuffer PE 985e0000-985f8000 Deferred protocolbuffer PE 98b20000-98c25000 Deferred iobluetooth PE 98b20000-98c25000 Deferred iobluetooth PE 98b20000-98c25000 Deferred iobluetooth PE 99597000-99601000 Deferred libfontregistry.dylib PE 995e1000-995ef000 Deferred print PE 995e7000-995f7000 Deferred libcgcms.a.dylib PE 995e7000-995f7000 Deferred libcgcms.a.dylib PE 995f0000-99653000 Deferred opencl PE 997d2000-9984e000 Deferred htmlrendering PE 99937000-99e94000 Deferred hitoolbox PE 99937000-99e94000 Deferred hitoolbox PE 99937000-99e94000 Deferred hitoolbox PE 99dca000-9a13e000 Deferred carboncore PE 99dca000-9a13e000 Deferred carboncore PE 99dca000-9a13e000 Deferred carboncore PE 99dca000-9a13e000 Deferred carboncore PE 9a124000-9a175000 Deferred libglu.dylib PE 9a124000-9a175000 Deferred libglu.dylib PE 9a124000-9a175000 Deferred libglu.dylib PE 9a124000-9a175000 Deferred libglu.dylib PE 9a16e000-9a18b000 Deferred opendirectory PE 9a27e000-9a334000 Deferred systemconfiguration PE 9a2fe000-9a385000 Deferred hiservices PE 9a2fe000-9a385000 Deferred hiservices PE 9a353000-9a383000 Deferred libpng.dylib PE 9a353000-9a383000 Deferred libpng.dylib PE 9a353000-9a383000 Deferred libpng.dylib PE 9a3ba000-9a3f7000 Deferred libsystem_info.dylib PE 9a4ce000-9a4d5000 Deferred libquarantine.dylib PE 9a4d1000-9a675000 Deferred imageio PE 9a6e0000-9ab20000 Deferred liblapack.dylib PE 9a6e0000-9ab20000 Deferred liblapack.dylib PE 9ab24000-9ab47000 Deferred libgl.dylib PE 9ab24000-9ab47000 Deferred libgl.dylib PE 9ab35000-9ab66000 Deferred kerberos PE 9ac46000-9ac50000 Deferred libcorevmclient.dylib PE 9ac4b000-9acf4000 Deferred corewifi PE 9ac4b000-9acf4000 Deferred corewifi PE 9ac4b000-9acf4000 Deferred corewifi PE 9ace7000-9ad39000 Deferred applejpeg PE 9b08a000-9b1a4000 Deferred libvdsp.dylib PE 9b198000-9b419000 Deferred quartzcore PE 9b198000-9b419000 Deferred quartzcore PE 9b3fe000-9b469000 Deferred languagemodeling PE 9b5d8000-9b5df000 Deferred loginsupport PE 9b64c000-9b685000 Deferred libarchive.2.dylib PE 9bf89000-9bff2000 Deferred libtiff.dylib PE 9c01a000-9c03d000 Deferred libsystem_asl.dylib PE 9c032000-9c093000 Deferred libsystem_network.dylib PE 9c078000-9c08e000 Deferred opengl PE 9c09b000-9c0a7000 Deferred iosurface PE 9c09b000-9c0a7000 Deferred iosurface PE 9c111000-9c160000 Deferred dictionaryservices PE 9c141000-9c189000 Deferred libglimage.dylib PE 9c141000-9c189000 Deferred libglimage.dylib PE 9c182000-9c193000 Deferred libsystem_notify.dylib PE 9c1eb000-9c2c3000 Deferred osservices PE 9c306000-9c405000 Deferred libiconv.2.dylib PE 9c306000-9c405000 Deferred libiconv.2.dylib Threads: process tid prio (all id:s are in hex) 0000000e services.exe 0000003c 0 0000001c 0 00000016 0 00000014 0 00000010 0 0000000f 0 00000012 winedevice.exe 0000001b 0 00000018 0 00000017 0 00000013 0 00000019 plugplay.exe 0000001f 0 0000001e 0 0000001a 0 00000026 IE8-WindowsXP-x86-ENU.exe 0000002a 0 00000027 0 00000028 explorer.exe 00000029 0 0000002b (D) C:\f9933033c281f7d7a70b\update\iesetup.exe 00000030 0 0000002f 0 0000002c 0 <== [10/22/15 20:17:28] - Running wine- wineboot (Working directory : /Users/hakonmarcus/Library/PlayOnMac/ressources) [10/22/15 20:17:28] - ----- Ending function POL_Install_ie8 ----- [10/22/15 20:18:21] - ----- Starting function POL_Install_corefonts ----- [10/22/15 20:18:22] - ----- Starting function POL_Internal_InstallFonts ----- [10/22/15 20:18:22] - ----- Ending function POL_Internal_InstallFonts ----- [10/22/15 20:18:22] - ----- Ending function POL_Install_corefonts ----- [10/22/15 20:23:57] - Running wine- regedit /Users/hakonmarcus/Library/PlayOnMac//tmp/regkey.reg (Working directory : /Applications/PlayOnMac.app/Contents/Resources/playonlinux/python) [10/22/15 20:23:57] - Content of /Users/hakonmarcus/Library/PlayOnMac//tmp/regkey.reg ----------- REGEDIT4 [HKEY_CURRENT_USER\Software\Wine\Direct3D] "UseGLSL"=- ----------- [10/22/15 20:24:47] - Running wine- Uplay.exe (Working directory : /Users/hakonmarcus/Library/PlayOnMac/wineprefix/Uplay_/drive_c/Program Files/Ubisoft/Ubisoft Game Launcher) [1022/202450:ERROR:network_change_notifier_win.cc(153)] WSALookupServiceBegin failed with: 8 [1022/202450:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202451:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202536:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202536:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202537:WARNING:raw_channel_win.cc(529)] WriteFile: Pipe not connected. (0xE9) [1022/202537:WARNING:channel.cc(322)] RawChannel write error [10/22/15 20:25:59] - Running wine- Uplay.exe (Working directory : /Users/hakonmarcus/Library/PlayOnMac/wineprefix/Uplay_/drive_c/Program Files/Ubisoft/Ubisoft Game Launcher) [1022/202626:WARNING:raw_channel_win.cc(320)] ReadFile: Error (0x13D) while retrieving error. (0x2A4) [1022/202626:ERROR:channel.cc(317)] RawChannel read error (unknown) [1022/202626:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202626:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202626:INFO:child_thread_impl.cc(708)] ChildThreadImpl::EnsureConnected() [1022/202626:INFO:child_thread_impl.cc(708)] ChildThreadImpl::EnsureConnected() [10/22/15 20:26:28] - Running wine- Uplay.exe (Working directory : /Users/hakonmarcus/Library/PlayOnMac/wineprefix/Uplay_/drive_c/Program Files/Ubisoft/Ubisoft Game Launcher) [1022/202630:ERROR:network_change_notifier_win.cc(153)] WSALookupServiceBegin failed with: 8 [1022/202630:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202630:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202725:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202725:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202738:ERROR:renderer_main.cc(200)] Running without renderer sandbox [1022/202835:WARNING:raw_channel_win.cc(529)] WriteFile: Pipe not connected. (0xE9) [1022/202835:WARNING:channel.cc(322)] RawChannel write error [1022/202841:WARNING:raw_channel_win.cc(320)] ReadFile: Error (0x13D) while retrieving error. (0x2A4) [1022/202841:WARNING:raw_channel_win.cc(320)] ReadFile: Error (0x13D) while retrieving error. (0x2A4) [1022/202841:WARNING:raw_channel_win.cc(320)] ReadFile: Error (0x13D) while retrieving error. (0x2A4) [1022/202841:ERROR:channel.cc(317)] RawChannel read error (unknown) [1022/202841:ERROR:channel.cc(317)] RawChannel read error (unknown) [1022/202841:ERROR:channel.cc(317)] RawChannel read error (unknown)
hakonmarcus	Thursday 22 October 2015 at 21:29
hakonmarcus	Oop! Forgot to add that my POM version is the newest, 4.2.9, and that I'm using Wine version 1.7.26. I've also attempted to port forward MMH7s ports and to turn off all firewalls.

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